Shipping policy

Last updated: March 17, 2026

Thank you for shopping with [your store name]. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

Orders are typically processed within 3 to 7 business days after payment is received.

Please note that processing times may vary depending on:

  • product type

  • artwork availability

  • framing or packaging requirements

  • order volume

  • holidays or unforeseen delays

Custom, commissioned, or made-to-order items may require additional processing time. If so, this will be noted on the product page or communicated to you directly.

2. Shipping Time

Delivery times vary depending on the destination and shipping carrier. Estimated shipping times are provided for reference only and are not guaranteed.

Delays may occur due to:

  • carrier issues

  • customs inspections

  • weather conditions

  • high seasonal shipping volume

  • incomplete or incorrect shipping information

3. Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated.

Any applicable taxes, customs duties, import fees, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise specified.

4. Order Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been shipped.

Please allow some time for tracking updates to appear after dispatch.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delivery problems, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery at [your email address] and include:

  • your order number

  • photos of the item

  • photos of the packaging

  • a brief description of the damage

If your package appears to be lost in transit, please contact us and we will do our best to assist you. However, we are not responsible for delays or losses caused by third-party carriers once the order has been shipped, except as required by law.

7. International Shipping

We may ship internationally to selected destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other local charges that may apply.

We are not responsible for delays caused by customs clearance procedures.

8. Delivery Delays

Delivery dates are estimates only. We do not guarantee delivery by a specific date unless explicitly stated in writing.

We are not liable for delays caused by events beyond our reasonable control, including but not limited to weather, transportation disruption, customs processing, labor shortages, or carrier issues.

9. Contact Us

If you have any questions about shipping, please contact us at:

Tingqun Zhang
Email: eaglefar.llc@gmail.com